Compliance

We are registered with the Information Commissioner’s Office in the United Kingdom All client data is held in the European Union (our data centre is based in Dublin, Ireland) We have strict guidelines over which officers are authorised to access client encryption keys and under what conditions (see ‘encryption’ for more details). We do not…

Connection, passwords and authentication

We use a Secure Socket Layer protocol to create a secure connection to our website (https). Complex passwords are required, are never stored in plain text, and are encrypted using random strings (salts) and destructive functions (hashes). We offer an option to use two-factor authentication using a mobile phone number. Each session expires automatically after…

Encryption

We use public/private key cryptography to protect user data. Each user is issued with a public and private encryption key pair.  We encrypt each file we host with a separate symmetric encryption key.  This key is then encrypted with users’ public encryption keys and can only be decrypted with their private encryption keys. We offer…

How does in-tray work?

In-tray holds documents that come from people who do not share any folders with you (yet). You decide whether to accept the files or to reject them. If you accept the files, their senders will be able to continue sending you documents (using your mydocsafe.com email address). If you reject them, any subsequent files from…

Do you scan incoming emails?

When an email arrives, the system files any attachments automatically.  It then scans the content of the email in search of key words which may describe the attachments.  Those words are added to the filed documents as tags.  You can see those tags in the ‘tags’ section of each document.  These tags are used when…