Terms of Service
Last updated: January 2025
These Terms of Service ("Terms") govern your use of MyDocSafe services provided by DocSafe Limited ("we", "us", or "our"). By using our services, you agree to these Terms.
1. Your Things and Your Privacy
You retain full ownership of all content you upload to MyDocSafe ("Your Content"). We do not claim any ownership rights over Your Content. We only access Your Content to provide and improve our services, and we do so in accordance with our Privacy Policy.
By using our services, you grant us a limited license to store, process, and transmit Your Content solely for the purpose of providing the services you have requested.
2. Sharing Your Things
Our services allow you to share documents and content with others. You are solely responsible for:
- Ensuring you have the right to share the content
- The accuracy and legality of shared content
- Managing access permissions appropriately
3. Your Responsibilities
You agree to use MyDocSafe only for lawful purposes and in accordance with these Terms. You must not:
- Upload or share illegal, harmful, or infringing content
- Attempt to gain unauthorized access to our systems
- Use our services to transmit malware or spam
- Violate any applicable laws or regulations
- Infringe on the intellectual property rights of others
4. Account Protection
You are responsible for safeguarding your account credentials and for any activity that occurs under your account. You must:
- Keep your password confidential
- Use strong, unique passwords
- Enable two-factor authentication when available
- Notify us immediately of any unauthorized access
5. Ownership and Feedback
MyDocSafe and its original content, features, and functionality are owned by DocSafe Limited and are protected by international copyright, trademark, and other intellectual property laws.
If you provide us with feedback, suggestions, or ideas, we may use them without any obligation to compensate you.
6. Acceptable Use Policy
You must not misuse our services. This includes, but is not limited to:
- Attempting to disrupt or overload our systems
- Using automated systems to access our services without permission
- Reselling or redistributing our services without authorization
- Using our services for competitive analysis
7. Copyright
We respect the intellectual property rights of others. If you believe that any content on our platform infringes your copyright, please contact us with:
- A description of the copyrighted work
- The location of the allegedly infringing material
- Your contact information
- A statement of good faith belief
8. Other Content
Our services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
9. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the services will cease immediately.
You may also terminate your account at any time by contacting us or using the account settings.
10. Subscription Terms
MyDocSafe offers several payment models:
- Portal Users: Free access to shared portals
- Monthly Subscribers: Pay monthly with the ability to cancel anytime
- Annual Subscribers: Pay annually at a discounted rate
- Transaction-based: Pay per transaction for certain services
Subscription fees are billed in advance on a recurring basis. You can cancel your subscription at any time through your account settings.
11. Service Availability
MyDocSafe is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:
- The service will be uninterrupted or error-free
- Defects will be corrected
- The service is free of viruses or harmful components
12. Payments
We use Stripe to process payments. By making a payment, you agree to Stripe's terms of service. All fees are exclusive of taxes unless stated otherwise.
Refunds may be available within 14 days of purchase for unused services. Please contact support for refund requests.
13. Delivery Policy
Our services are delivered electronically. Access to the service is granted immediately upon successful payment and account creation.
14. Limitation of Liability
To the maximum extent permitted by law, DocSafe Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
Our total liability for any claims under these Terms shall not exceed the greater of $5 or the amounts paid by you in the 12 months preceding the claim.
15. Miscellaneous
Governing Law: These Terms shall be governed by the laws of England and Wales.
Changes: We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page.
Entire Agreement: These Terms constitute the entire agreement between you and DocSafe Limited regarding the use of our services.
Contact: If you have any questions about these Terms, please contact us at legal@mydocsafe.com