In a world where customers expect instant, reliable answers, traditional support channels are starting to show their limits. Phone queues, overflowing inboxes, and scattered knowledge bases often leave both clients and teams frustrated. But a new shift is underway — one that blends secure customer portals with powerful AI assistants to transform how support is […]
Coming Soon: MyDocSafe + TaxNav Integration — A Game Changer for Accountants Preparing for MTD ITSA
Coming Soon: MyDocSafe + TaxNav Integration — A Game Changer for Accountants Preparing for MTD ITSA Making Tax Digital for Income Tax Self Assessment (MTD ITSA) is fast approaching, and for many accountants, staying compliant is only part of the challenge. The real test lies in managing every moving part — from gathering client data […]
Self-Service Selling of Professional Services
Self-Service Selling of Professional Services – Powered by a Single Link Professional services are changing. Clients expect the same convenience from accountants, tax advisors, solicitors, and consultants as they do from online retailers: speed, clarity, and self-service options. The firms that adapt will stand out. At MyDocSafe, we’ve made that adaptation simple—by enabling you to […]
On the Superiority of Secure Portal Messaging over WhatsApp
On the Superiority of Secure Portal Messaging over WhatsApp Accountants are busier than ever. Clients expect instant answers, documents flow in at all hours, and regulations tighten every year. In conversations with our clients—many of them accountancy practices—we learned that a large number had, at some point, given out their personal WhatsApp numbers to clients. […]